Reference

How result hk Handles Your Personal Data

Your privacy is something we take seriously at result hk — this page explains exactly what personal data we collect when you open an account, how we use…

Data collected only as neededDANA, OVO, GoPay & QRIS account details protectedNo data sold to third partiesYour rights upheld where local law permitsContact us anytime via live chat

Explore Lobby Read FAQ

What This Privacy Policy Covers

result hk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to all interactions you have with result hk — including account registration, deposits made through DANA, OVO, GoPay and QRIS, browsing activity on our site, and any contact you initiate with our support team. We collect only the information needed to process

1
your transactions and keep your account secure. Data such as your name, email address, and payment method identifiers are stored on servers with encryption applied at rest and in transit. Retention periods depend on local law and the nature of the data involved. We do not
2
share identifiable information with unaffiliated parties except where required by applicable regulations or where you have given explicit consent. Indonesian residents in cities such as Yogyakarta and Jakarta access our services under the same data terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat is available 24 hours a day, seven days a week. If you want to request a copy of your data or ask how we process your payment information through DANA or GoPay, start a chat from any page on result hk.

Email Privacy Request

Send a written privacy request to our dedicated email address listed in your account settings. We aim to respond to all data access or deletion requests within five business days, in line with applicable data handling obligations.

Account Settings Panel

Many privacy preferences — including marketing communication opt-outs and connected payment method visibility — can be managed directly inside your account settings panel without needing to contact our team at all.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

From the moment you complete your first transaction on result hk — whether that is a QRIS scan or an OVO transfer — your data enters a managed environment with defined access…

Encryption in Transit and at Rest

Every data packet exchanged between your device and our servers is encrypted using TLS 1.2 or higher. Stored account and payment data — including your DANA and OVO identifiers — is encrypted at the database level so raw values are never exposed.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can review and adjust cookie categories through the consent panel that appears on your first visit, with choices saved to your browser for future sessions.

Payment Data Handling

When you deposit via GoPay, QRIS, DANA or OVO, we record the transaction reference and amount but never store full wallet credentials on our servers. Payment processing is handled through certified gateway partners who meet current Indonesian payment security requirements.

Account Security Practices

We require email verification on account creation and support two-factor authentication for login. Any suspicious login attempt — for example, a new device in an unrecognised location — triggers an automatic notification to your registered email address within minutes.

Data Retention Schedule

Transaction records are retained for the period required by applicable regulations, then either anonymised or deleted. Account profile data is removed within 30 days of a confirmed account closure request, except where retention depends on local law obligations.

Your Right to Access and Correct

You may request a full export of the personal data we hold against your account at any time via our support email. Correction requests for inaccurate details — such as a name spelling or a linked OVO number — are processed within five business days.

Common Questions About Your Privacy on result hk

The questions below cover the data rights and privacy concerns we hear most often from people who have opened an account or are considering doing so. If your question is not listed, our live chat team is available around the clock.

We collect your name, email address, date of birth and country of residence during registration. Once you make a deposit, we also log the payment method used — such as DANA or OVO — along with transaction references. We do not collect more than we operationally need.

Your DANA, GoPay, OVO or QRIS identifiers are passed only to the payment gateway that processes your transaction. We do not sell, rent or share this data with marketing partners or unaffiliated third parties. Sharing occurs only where required by applicable law.

Profile and transaction data is retained for the period set by applicable regulations in Indonesia. After account closure, identifiable data is removed or anonymised within 30 days unless a longer period depends on local law or an open dispute requires retention.

Yes. Send a data access request to our support email, which is listed inside your account settings panel. We will compile and deliver a full export of your account and transaction data within five business days of verifying your identity.

Log in and navigate to your account settings panel to edit basic profile details directly. For more sensitive corrections — such as a linked payment method or identity document — contact our live chat team, who handle corrections within five business days.

We use session, functional and analytics cookies. A consent panel appears on your first visit where you can accept or decline non-essential cookies. Your choices are stored per browser; you can update them at any time via the cookie preferences link in our site footer.

Submit a closure request through live chat or support email. We will confirm the closure and begin the data deletion process. Identifiable information is removed or fully anonymised within 30 days, except where retention depends on local law or a pending transaction.

How result hk Handles Your Personal Data

How to Reach Us About Your Data

Live Chat Support

Email Privacy Request

Account Settings Panel

Six Ways We Protect Your Information

Encryption in Transit and at Rest

Cookie and Tracking Transparency

Payment Data Handling

Account Security Practices

Data Retention Schedule

Your Right to Access and Correct

Common Questions About Your Privacy on result hk

01 What personal data does result hk collect when I register?

02 Is my DANA or GoPay account information shared with anyone?

03 How long does result hk keep my account data?

04 Can I request a copy of all the data you hold about me?

05 How do I update or correct incorrect personal information?

06 Does result hk use cookies, and can I control them?

07 What happens to my data if I close my account?

Related Pages